The Ghana Revenue Authority (GRA) has acknowledged that its stakeholder engagement ahead of the rollout of the Publica AI customs valuation system may not have adequately reached individual traders, despite formal consultations with industry groups before the platform went live in March.
Assistant Commissioner at the GRA Customs Laboratory, Samuel Akrofi, made the admission on Joy FM’s Super Morning Show while responding to concerns from traders who say they were caught off guard by the new system.